Here we have answers to the most frequently asked questions: orders, shipping, and basic LED facts are covered here. Click on a selection below to find the answers related to your question.
A. We will keep you informed regarding the status of your order through your email. Once your item has been shipped, we will email you with your tracking information. Also, you may check the status of your order by signing into the site and going to your Order Status Page for any updates.
A. It usually takes us 2-3 business days to process an order before shipping. Once your order ships out, it will take approximately 3-5 business for you to receive your order if shipped within the 48 US states. International will take 3-15 business days for shipments to arrive to you.
A. We offer a variety of payment options for your convenience.
We accept: MasterCard/Visa, Discover, PayPal (with a Confirmed Address), Money Orders, Western Union
Please Note: In order to prevent any form of fraud, we will NOT ship items until all funds have been received and/or cleared. This applies to all of the above payment methods.
A. We ship via: USPS, UPS, FedEx and DHL. The service used for your shipment will depend on the warehouse your item is located in. Please contact our expert team within our shipping department for any questions you might have regarding your shipping needs
A. We sure do! Please contact us for International Shipping Rates and any questions regarding International Shipping.
A. Our central warehouse is located in New York City. If you are in this area, we would love to have you stop by! Please contact us to set up and appointment for retrieving your shipment.
A. We go out of our way to check and double check all orders before they leave our warehouses. We want to ensure you receive your products in perfect condition. Should you receive a damaged item, it was damaged in transit by the shipping carrier. We apologize for the inconvenience and will assist you in receiving a refund from the carrier. If the product was defective in the box, we will exchange the item for a new one.
Please Note: We DO NOT reimburse the shipping costs for the item's return. We do, however, pay the shipping costs for your replacement item.
A. The standard voltage of our products is 40 lumens per watt/
A. We offer a large variety of bulbs that are compatible for most makes and models of cars. It is important that you check what type of bulb your vehicle requires. Should you have any questions regarding which bulb is correct for your vehicle, please feel free to contact us at: 800-718-7989. We will be happy to assist you.
A. Each state has different laws and regulations that must be complied to. Check with your local department of transportation (DOT) regarding their regulations and any other information on lights and highway safety they can offer.
We highly recommend you check with your local and state laws before purchasing any bulbs from us, for their legal guidelines. Typically, the following colors are considered safe:
Although these colors are typically considered lawful and safe, we recommend you check your local and state laws before purchasing any bulbs. All our products are considered "off-road" use only.
A. Our products are sold on "AS-IS". If the manufacturer offers a warranty, the warranty documentation will sent to along with the product.
A. All our LED bulbs are easy to install and do not require any tools. We do recommend contacting professional help for installation on your vehicle, to play it safe.
A. Depending on the application, other LED Features include:
A. Under perfect optimal conditions, our LEDs can last up to 50,000 working hours. Under various factors such as heat, length of use, weather, vehicle application and other external factors, the overall life of the LEDs can vary.
A. Depending on how long the bulb is on per day, 50,000 hours: (hours if constant operation 50,000)
A. If you weren't able to find the answer to your question, please feel free to contact us through email or call our customer service team -- Mondays - Fridays 10am - 6pm. We will be happy to assist you.
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