A. We will keep you informed regarding the status of your order through your email. Once your item has been shipped, we will email you with your tracking information. Also, you may check the status of your order by signing into the site and going to your Order Status Page for any updates.
A. It usually takes us 2-3 business days to process an order before shipping. Once your order ships out, it will take approximately 3-5 business for you to receive your order if shipped within the 48 US states. International will take 3-15 business days for shipments to arrive to you.
A. We offer a variety of payment options for your convenience.
We accept: MasterCard/Visa, Discover, PayPal (with a Confirmed Address), Money Orders, Western Union
Please Note: In order to prevent any form of fraud, we will NOT ship items until all funds have been received and/or cleared. This applies to all of the above payment methods.
A. We ship via: USPS, UPS, FedEx and DHL. The service used for your shipment will depend on the warehouse your item is located in. Please contact our expert team within our shipping department for any questions you might have regarding your shipping needs
A. We sure do! Please contact us for International Shipping Rates and any questions regarding International Shipping.
A. Our central warehouse is located in New York City. If you are in this area, we would love to have you stop by! Please contact us to set up and appointment for retrieving your shipment.
A. We go out of our way to check and double check all orders before they leave our warehouses. We want to ensure you receive your products in perfect condition. Should you receive a damaged item, it was damaged in transit by the shipping carrier. We apologize for the inconvenience and will assist you in receiving a refund from the carrier. If the product was defective in the box, we will exchange the item for a new one.
Please Note: We DO NOT reimburse the shipping costs for the item's return. We do, however, pay the shipping costs for your replacement item.