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Contact Us

Office Address

140 58th Street, Brooklyn, N.Y. 11220 USA (call ahead)


Monday - Friday : 10:00am - 6:00pm
Saturdays & Sundays: Closed

Phone: 1 800. 718. 7989

Contact Information

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Company Frequently Asked Questions

Q. How do I check my order status after I have placed an order with

A. We will keep you informed regarding the status of your order through your email.  Once your item has been shipped, we will email you with your tracking information.  Also, you may check the status of your order by signing into the site and going to your Order Status Page for any updates.

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Q. How long does it take for you to process and ship an order?

A. It usually takes us 2-3 business days to process an order before shipping.  Once your order ships out, it will take approximately 3-5 business for you to receive your order if shipped within the 48 US states.  International will take 3-15 business days for shipments to arrive to you.

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Q. What payment methods does ShopPMLIT accept?

A. We offer a variety of payment options for your convenience.

We accept: MasterCard/Visa, Discover, PayPal (with a Confirmed Address), Money Orders, Western Union

Please Note:  In order to prevent any form of fraud, we will NOT ship items until all funds have been received and/or cleared.  This applies to all of the above payment methods.

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Q. What shipping services do you use?

A. We ship via: USPS, UPS, FedEx and DHL.  The service used for your shipment will depend on the warehouse your item is located in.  Please contact our expert team within our shipping department for any questions you might have regarding your shipping needs

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Q. Do you ship internationally?

A. We sure do!  Please contact us for International Shipping Rates and any questions regarding International Shipping.

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Q. Can I pick up the item locally?

A. Our central warehouse is located in New York City.  If you are in this area, we would love to have you stop by!  Please contact us to set up and appointment for retrieving your shipment.

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Q. What do I do if my product arrived damaged?

A. We go out of our way to check and double check all orders before they leave our warehouses.  We want to ensure you receive your products in perfect condition.  Should you receive a damaged item, it was damaged in transit by the shipping carrier.  We apologize for the inconvenience and will assist you in receiving a refund from the carrier.  If the product was defective in the box, we will exchange the item for a new one.

Please Note: We DO NOT reimburse the shipping costs for the item's return.  We do, however, pay the shipping costs for your replacement item.

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